Edison S.

Edison S. is a results-driven professional with extensive experience in the realms of quality assurance and sales operations, particularly within the contact center industry. As a former Associate Quality Analyst at VXI Global Holdings, Edison excelled in risk identification and performance improvement, ensuring 100% KPI compliance through meticulous call audits and compliance monitoring. His expertise in sales verification and coaching significantly enhanced team communication and closing skills. Prior roles include a dynamic position as a Sales Verifier and Coach, where he conducted QA discussions, managed process alignment, and supervised agents to maintain sales integrity. With a foundation in technical support, Edison addressed technical inquiries with accuracy and professionalism. He also brings operational experience from positions at Sea Quest Maritime and SOS Supply Oilfield Services, where he maintained safe and compliant work environments. His technical aptitude is underscored by proficiency in Microsoft Word, Excel, and PowerPoint, enriched by certifications in these tools, ensuring a well-rounded professional skillset.