Edna S.

I bring hands-on experience across the full short-term rental cycle — listings, pricing, guest communication, bookings, and property coordination. I currently manage 10+ properties for a Finland-based group using Hostaway, and I've run my own Airbnb/VRBO unit end-to-end, so I understand both the guest side and the owner side of this business. I respond to inquiries fast (under 10 minutes), keep bookings and payment records accurate, and coordinate directly with cleaning crews and vendors to keep units turnover-ready. I'm proficient in Hostaway, Airbnb, Booking, VRBO, Zoho, Google Workspace, Canva, AI tools and rental tools like PriceLabs, so I can plug into most systems quickly. I work independently, take ownership of my tasks, and only escalate to clients when it truly needs their input — I aim to make their day easier, not add to it. I'm also quick to learn: I use AI tools daily to sharpen my communication and pick up new processes fast, so I adapt well to a new team's workflow.

• Short-Term Rental Support VA

  MediAssets Oy · 2025 — 2026
  Portfolio Operations Management: Successfully managing end-to-end operations and listings for 10+ vacation rental properties across multi-channel platforms (Airbnb, Booking.com, and VRBO). Rapid Guest Response Rate: Maintain high guest satisfaction and 5-star rating standards by consistently responding to guest inquiries in under 30 minutes. Multi-Channel Platform Synchronization: Keep calendars, pricing, and availability synchronized across multiple platforms using Hostaway to completely prevent double-bookings. Turnover & On-Site Logistics: Coordinate daily turnover schedules with cleaning teams and act as a direct liaison for property owners to resolve maintenance issues immediately.

• Operations and Admin Assistant

  Sir Box a Lot Movers LLC · 2026 — 2026
  Financial Tracking & Reconciliation: Update and reconcile sales records and expenses in Zoho Books to ensure precise, up-to-date financial tracking for the business. Lead Generation & Paid Socials: Launch and manage Facebook Ad campaigns and social media content to build brand visibility and drive customer leads. Quality Assurance Testing: Perform comprehensive QA testing across all company website pages, identifying and documenting technical issues and providing actionable recommendations for site fixes and UX improvements. Strategic Business Research: Conduct market and business research to provide data-driven insights that directly support marketing and operational decisions.

• Sales Support & Admin VA

  NW Modular Systems Furniture · 2025 — 2025
  Managed email communications to ensure fast, customer-focused responses. Maintained and organized Zoho CRM for efficient lead and client tracking. Drafted accurate customer quotes and sales estimates to streamline the sales process. Created purchase orders for vendors and coordinated deliveries. Developed and posted compelling social media content to build online presence. Conducted online research and handled admin tasks to support smooth daily operations. Collaborated with business owners to enhance workflow and customer satisfaction.

• Short-Term Rental Manager

  Happy Hans Place in Trees Residences · 2023 — 2024
  Created and Managed Listings – Built clear, appealing listings with accurate details and quality photos, keeping amenities, pricing, and rules updated across Airbnb, Agoda, VRBO, and Booking. Set Competitive Pricing – Adjusted rates by season and demand, and ran special offers to boost occupancy. Synced Calendars – Kept availability synced across platforms to prevent double bookings. Responsive Communication – Answered inquiries quickly, sent check-in details ahead, and supported guests during their stay. Coordinated Maintenance and Cleaning – Scheduled cleaning and upkeep between stays and checked units after checkout to keep them guest-ready. Managed Check-ins/Check-outs – Set up self-check-in or greeted guests personally, with clear instructions for a smooth process. Managed Reviews and Feedback – Encouraged reviews and responded professionally, even to critical feedback, to protect reputation.