Edsel D.

Edsel D. is a seasoned customer service professional based in Parañaque City, Metro Manila, known for his expertise in handling high-volume inquiries through Live Chat Support and maintaining professional customer interactions. With a strong focus on resolving account-related concerns and verifying customer information via backend systems, he has honed his skills in Customer Issue Resolution and Backend Operations. His role as a Settlement Specialist at Dynamic Strategy Solutions Experts Corp. and Scoutstaff Inc. showcased his ability to process complex settlement transactions and handle discrepancies efficiently within both the esports and sports industries. Previously, he excelled as a Chat Support Representative at Itechno Specialist Inc., managing up to 200 customer inquiries per day and ensuring seamless communication and problem resolution on both the Facebook Page Support and company chat platforms. Edsel brings comprehensive experience from the retail and service sectors and is adept at using tools such as Microsoft Office and Google Workspace to support operational efficiency.