Edward V.
Open to offersNew to PlatformAbout
Edward V. is a seasoned professional with experience at Concentrix, specializing in customer service and technical support for US clientele in the healthcare sector. From 2020 to 2022, he assisted healthcare members by addressing insurance benefits, eligibility, claims inquiries, and handled inbound calls related to medical coverage, billing, and provider information. He demonstrated diligence in verifying patient information and maintaining confidentiality aligned with HIPAA regulations. Transitioning into technical support roles, Edward provided detailed troubleshooting for hardware, software, and network issues through various channels, including phone, chat, and email, and maintained accurate records via ticketing systems. He has been recognized with the Concentrix Rockstar Award and Best SME/Support Award in 2024, underscoring his ability to resolve complex service issues and support industry compliance.
Experience
Customer Service | Health Care account US client
Concentrix · 2020 — 2021Assisted healthcare members with inquiries related to insurance benefits, eligibility, and claims. Handled inbound calls addressing medical coverage, billing concerns, and provider information while ensuring compliance with the Health Insurance Portability and Accountability Act (HIPAA) by verifying patient information and insurance details.Customer Service / SME
ConcentrixProvided technical assistance to customers through multiple channels including phone, chat, and email. Efficiently diagnosed and resolved hardware and software issues, improving resolution time. Documented customer concerns and solutions in ticketing systems to maintain accurate support records and guided users through troubleshooting and system setup.
Skills & Expertise
Education
- Bachelor in ScienceGolden Link College · 2021 — 2025
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