Edwin B.
Mid-Level Customer Service Specialist
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About
Edwin B. brings approximately 18 years of experience across the BPO, real estate, and oil and gas industries. As a Senior Executive at EXL Phils and Process Associate at Genpact, he managed inbound and outbound calls, specializing in collections, payment processing, negotiation of loan arrangements, and customer service for past due accounts. His roles demanded proficiency with dialer systems and payment tools such as Western Union Speed Pay, as well as skip tracing for locating clients. In the oil and gas sector, Edwin served as a Pipefitter for ESGUIRRA, MAPPALA & ASSOCIATES INC. and NASSER S. AL HAJRI, KSA, specializing in fabricating, installing, and repairing high-pressure piping systems using materials like carbon steel and stainless steel. His early experience as a Sales Associate in real estate included marketing high-end properties and guiding clients through sales and closing processes. Additionally, Edwin was a volunteer bookkeeper, maintaining financial records and preparing reports for a district cooperative in the Philippines.
Experience
Senior Executive
EXL Phils · 2025 — 2026Engaged in outbound calling utilizing a dialer to collect overdue accounts from customers. Processed payments via available payment tools and negotiated payment arrangements with clients. Handled customer requests for extensions or deferments and maintained accurate records.Process Associate
Genpact · 2016 — 2025Managed inbound and outbound calls to collect overdue accounts from customers, using both manual and automatic dialing systems. Processed customer payments through Western Union Speedpay tools while negotiating loan payment options. Addressed customer inquiries regarding payment concerns and updated customer information, assisting in submissions for misapplied payments. Conducted skip tracing to locate customers.PIPEFITTER
ESGUIRRA, MAPPALA & ASSOCIATES INC. · 2010 — 2010Fabricated, installed, and assembled pipes for high-pressure steam, chemicals, and condensate. Cut, threaded, and assembled pipes while performing flange jointing and bolt tensioning using hand and power tools. Replaced damaged pipes, valves, and fittings, and conducted inspections for accuracy and leaks.Pipefitter
NASSER S. AL HAJRI. KSA · 2009 — 2009Fabricated and installed pipes for high-pressure steam, gas, and chemicals, ensuring proper installation of support fittings. Worked with carbon steel and stainless steel pipes while performing tasks like cutting, beveling, and aligning. Read and interpreted isometric drawings to determine pipeline locations and adhered to safety procedures throughout the process.Sales Associate
Fil-Estate · 2000 — 2008Promoted property sales utilizing email marketing, social media advertising, and organizing open houses. Engaged in prospecting through mall manning and sales calls. Prepared essential documents such as contracts and coordinated property closings while generating property listings tailored to buyers' needs.Volunteer Bookkeeper
Southern Samar District Federation Of Cooperative · 2000 — 2000Maintained financial transaction records and ensured compliance with legal requirements. Developed systems for financial transaction accounting and prepared charts of accounts. Balanced subsidiary and general ledgers through reconciliations and prepared various financial reports for management use.
Skills & Expertise
Education
- Batchelor's of Science in Accountancy, AccountingSt. Mary's College of Catbalogan · 1995 — 1996
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