Egbert G.

Employers should hire me because I’m hardworking, reliable, and willing to learn. I take responsibility for my work, adapt quickly to new tasks, and always try to improve my skills. I also work well with others and stay committed to meeting goals and delivering quality results. Most importantly, I’m eager to contribute to the company and grow with the team.

• Customer Support & QA Test Support / Data Annotation

  FinTech · 2025 — 2026
  Conducted manual QA testing on iOS, Android, and web applications, performing both functional and regression tests. Executed compatibility and performance tests across various browsers and devices. Developed and maintained test cases in line with project specifications while tracking defects using JIRA, Smartsheet, and Google Sheets. Offered comprehensive customer support, effectively resolving product and service issues and managing customer accounts via HubSpot CRM.

• Document Administrator

  MARCURA FZE · 2022 — 2024
  Ensured the accurate creation of port calls in the PDMS application, cross-referencing with DA-Desk entries for each customer. Daily reviewed PDMS reports for irregularities, reporting any findings to the Team Leader in accordance with Standard Operating Procedures. Managed document collection, review, and upload of vessel and port documents received from agents or masters to ensure timely availability for customers. Facilitated compliance with specific customer SOPs and coordinated with vessel masters to address document discrepancies.

• Customer Service Representative

  Concentrix CVG Philippines Inc. · 2021 — 2022
  Engaged customers by providing detailed product and service information while resolving inquiries and issues. Facilitated account management by recording and updating customer information. Addressed product or service problems by clarifying complaints and determining the best solutions, ensuring follow-up to confirm resolution.

• Marine & Technical Support

  Bright Star Ship Management Inc. · 2017 — 2021
  Guaranteed compliance of vessels with statutory and company regulations while providing shore-based operational support to Masters. Managed records of PSC deficiencies and assisted in voyage weather routing. In the technical department, prepared EU-MRV and IMO-DCS reports while coordinating surveys and overseeing planned maintenance systems and technical documentation.

• QA Test Support Engineer (Contract)

  FinTech Company – Australia · 2017 — 2017
  Performed software quality assurance testing on mobile devices by utilizing both functional and regression testing for applications on iOS and Android. Conducted performance testing for various web applications to ensure they met business requirements while passing compatibility, security, functionality, and usability tests. Developed and updated test cases while reporting defects found during testing using Google Sheets or Smartsheet.

• AB-Quartermaster-Offshore (AHTS, Supply Boat, Crew Boat)

  Mutawa Marine Works LLC. · 2013 — 2016
  Assisted ship officers in ensuring safe navigation of vessels, maintaining the ship's log, and plotting vessel positions at regular intervals. Conducted routine maintenance tasks, including painting and preservation. Participated in mooring operations and supported the chief mate with documentation such as crew lists and port clearance papers.

• Administrative Assistant

  Saudai Aramco Project Management (Saudi Arabia based) · 2010 — 2012
  Coordinated the flow of technical documents among various project operations and ensured compliance with company standards. Developed operation manuals by organizing documents and ensuring timely reproduction. Managed document cataloguing and storage, and updated project status on the Aramco system.

• Accounting Staff

  Seacrest Maritime Foundation Inc. – Cebu · 2009 — 2010
  Handled and issued student assessments while generating collection reports using Peachtree software. Coordinated with accounting staff regarding collections and assisted students and guardians with payment inquiries. Managed documentation for student apprenticeships and ensured timely report submission to the supervisor.

• Google Cybersecurity Professional Certificate

  Coursera Online · 2025 — 2026