EJ G.
Mid-Level Customer Service Specialist
Open to offersNew to PlatformAbout
EJ Gabrielle F. is a Customer Service Specialist with hands-on experience in customer support across consulting and e-commerce sectors. At ECE Consulting Group, EJ managed inquiries related to financing, delivery options, and return/exchange policies, handled order tracking, and communicated delivery timelines, demonstrating expertise in customer inquiry resolution and order management. While at Qualfon, EJ resolved account access and technical issues within online platforms, processed refunds and replacements, and addressed escalated concerns via multiple channels, showcasing strong problem-solving and multi-channel support abilities. Early experience at Shopee Express included inventory organization and reporting, adding operational knowledge of inventory management in logistics. EJ holds a Bachelor of Science in Entrepreneurial Management from the University of Makati.
Experience
Customer Service Specialist
ECE CONSULTING GROUP · 2023 — 2025Handled inquiries regarding financing, delivery options, and return/exchange policies. Monitored customer orders and conducted follow-ups to facilitate sales. Participated in regular training sessions focused on product updates and customer service standards. Communicated delivery timelines and managed confirmations for arrangements. Processed returns and comfort exchanges according to company policy.Customer Service Associate
QUALFON · 2021 — 2022Managed the initiation and tracking of refunds or replacements for defective or unwanted items. Addressed issues related to account access and order placements, including technical problems with the app and website. Engaged with customer inquiries through phone, chat, or email. Dealt with escalated customer concerns and investigated problems such as delays, lost shipments, or damaged items.Backroom Employee
SHOPEE EXPRESS · 2020 — 2021Sorted and organized inventory within designated storage areas. Ensured the backroom area was maintained in a clean and organized state for efficient inventory access. Reported discrepancies or shortages to inventory management.
Skills & Expertise
Education
- Bachelor of Science Major in Entrepreneurial ManagementUniversity of Makati · 2018 — 2022
- Junior High SchoolMaximo Estrella Senior High School · 2016 — 2018
- SecondaryCabulihan Integrated School · 2012 — 2016
- PrimaryLarena Central Elementary School · 2006 — 2012
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