Elbert O.

Elbert O. is a detail-oriented professional specializing in Operations and Customer Support with robust experience in fraud analysis, customer account investigations, and transaction monitoring. At Teleperformance, Elbert excelled as an Operations Customer Expert I where he investigated sources of income, verified account information, and monitored banking transactions for suspicious activities. He conducted customer due diligence, identified high-risk accounts, and recommended risk-based actions while managing compliance with company policies. Additionally, Elbert played a crucial role in onboarding new hires, offering coaching, guidance, and performance support to agents, and serving as a Team Leader. Previously, he gained technical expertise at Dynamic Business Outsourcing Solutions, where he provided PC troubleshooting and basic technical support. Elbert holds a Bachelor of Science in Information Technology from Our Lady of Fatima University and is skilled in Salesforce, Tableau, and Photoshop, among other tools.