Elenita B.

Elenita B. is a seasoned Customer Service Representative known for thriving in fast-paced environments while delivering high-quality results. She possesses strong communication and problem-solving abilities, leveraging these skills within leading service firms TTEC and Alorica Inc. At TTEC, she excelled in customer retention, handling live inbound calls to prevent cancellations while managing billing and technical troubleshooting. Her role also involved upselling products and services, demonstrating a deep understanding of customer needs. At Alorica Inc., Elenita enhanced customer experience by resolving inquiries and complaints, and ensuring positive, personalized journeys. From 2015 to 2020, she also contributed significantly as a Retail Sales Representative at Camerahaus Inc., overseeing sales for DSRL cameras, managing store operations, and handling inventory tasks. Her background in customer support, troubleshooting, and time management makes her an asset in client-focused roles.