ELISA C.

Elisa C. is a seasoned professional currently serving as a Quality Assurance Monitor at MTN Eswatini since December 2015. Her role involves ensuring a standardized approach to quality management, performing call monitoring, and providing crucial trend data to enhance customer operations. She also engages in coaching by providing actionable feedback to support internal groups. Prior to this, Elisa honed her administrative skills as a Receptionist at BL Harbert International starting August 2015, where she handled tasks like phone management, vehicle logistics, and administrative support including HR duties. Her early career included a role as a Waitress at Wimpy Riverstone Manzini from August 2011 to July 2013, focused on enhancing customer experience. Elisa holds a diploma in marketing from EThekwini College, which complements her excellent customer service skills, interpersonal skills, and the ability to work with minimal supervision.