Elizabeth A.
Mid-Level Retail Banking Relationship Manager
Open to offersNew to PlatformAbout
Elizabeth A., a commercially driven professional, brings over five years of rich experience in Nigeria's retail banking sector, focusing on client relationship management and deposit mobilization. Throughout her tenure at Ecobank Nigeria Limited, she has excelled in cross-selling financial products and growing customer portfolios by building trust-based relationships with individuals, traders, and SMEs. Her expertise in lead generation and business development is evident from her successful track record of originating and managing new retail accounts, with notable achievements in mobilizing over ₦10 million in fresh deposits. As a Bank Teller, Elizabeth adeptly manages client transactions and ensures a 99.9% ATM uptime. Elizabeth seeks to leverage her skills in relationship-building, KYC/AML compliance, and complaint resolution to drive success in merchant partnerships and beyond. Her educational background includes a B.Sc in Computer Science, and she is fluent in English, Yoruba, and Hausa.
Experience
Bank Teller
Ecobank Nigeria Limited · 2023 — PresentHandle over 100 client transactions daily, establishing lasting relationships with individual and business customers. Collaborate with internal teams to process clearing cheques and drafts within designated turnaround times. Manage standing orders and third-party payment instructions for corporate and retail clients, ensuring effective execution. Serve as ATM Custodian, achieving high uptime through proactive cash management. Maintain compliance with AML/CFT and KYC regulations to mitigate risk.Customer Service Officer
Ecobank Nigeria Limited · 2022 — 2023Onboard and manage Tier 1–3 accounts, leveraging relationship management to enhance the customer base. Refer numerous customers for cross-selling opportunities in loan products and SME accounts, contributing to revenue objectives. Address e-banking issues with a strong first-contact resolution rate, reinforcing client retention. Activate debit cards and onboard customers to digital banking, thereby improving product utilization.Direct Sales Agent
Ecobank Nigeria Limited · 2017 — 2018Drive acquisition of retail accounts through a relationship-centered approach, closing over 500 new accounts. Mobilize significant fresh deposits while maintaining relationships with various customer segments, including traders and SMEs. Conduct market storms and community events, creating a substantial number of qualified leads each month. Revive numerous dormant accounts through focused follow-up efforts.
Skills & Expertise
Education
- Bachelor of ScienceESAE University · — — 2021
- Senior School CertificateMascot Academy Secondary School · — — 2016
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