Elizabeth D.
Mid-Level Human Resources Manager
Open to offersNew to PlatformAbout
Elizabeth C. is a seasoned professional skilled in customer service and human resource management. As a Human Resource Manager at Metrics Call Services Corporation, she developed recruitment strategies and managed staff benefits, payroll, and employee onboarding. Her expertise extends to using Google Sheets, Microsoft Office, and a range of other software tools. Elizabeth has a strong history with SSI Philippines, where she excelled as a Team Manager, supervising a team of 120 agents and 12 supervisors. She was also a Project Manager, ensuring team performance and client satisfaction. At American President Lines, she gained experience as a Customer Service Representative and Operations Assistant, handling logistics and customer interactions. Her leadership was evident during her tenure as an Administrative Supervisor at Cathay Builders Incorporated, where she tackled disciplinary meetings and payroll management with proficiency.
Experience
Data Entry/Assistant Bookkeeper
HBB ACCOUNTING FIRM · 2022 — 2022Categorized clients' personal expenses.Human Resource Manager
METRICS CALL SERVICES CORPORATION · 2019 — 2021Coordinated administrative activities related to personnel, developed recruitment strategies, and implemented systems for managing staff benefits, payroll, and onboarding.Team Manager
SSI PHILIPPINES · 2003 — 2019Oversaw team operations with 120 agents and 12 supervisors, communicated with clients, interpreted data, wrote reports, and made actionable recommendations.Project Manager / Sub Team Leader
SSI PHILIPPINES · 2003 — 2019Managed projects by assigning interviewers based on productivity metrics, sending reports to clients, and ensuring interviewers met performance and attendance standards.Quality Assurance Supervisor
SSI PHILIPPINES · 2003 — 2019Ensured high-quality survey results, motivated interviewers, handled special projects and approval monitoring, and conducted training for qualified agents.Customer Service Representative
AMERICAN PRESIDENT LINES · 2001 — 2003Managed inbound and outbound communications, provided excellent service to clients, accepted bookings, and prepared manifests and arrival notices.Operations Assistant
CATHAY BUILDERS INCORPORATED · 2000 — 2000Oversaw the movement of containers, checked delinquent containers, and prepared necessary documents before vessel arrivals.Sales Executive (Retail Department)
CATHAY BUILDERS INCORPORATED · 2000 — 2000Assisted walk-in customers and conducted telemarketing by offering products through phone.Administrative Supervisor
SSI PHILIPPINESLed disciplinary council meetings, managed payroll helpdesk, validated attendance, and controlled requests for changing or swapping days off.Quality Assurance Supervisor
SSI PHILIPPINESConducted orientation for newly approved agents, briefed on new projects, and facilitated client monitoring with other phone centers outside the Philippines.
Skills & Expertise
Education
- Bachelor of Science in Commerce Major in Business AdministrationUNIVERSITY OF SAN JOSE · — — 2000
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