ELIZABETH A.
Mid-Level Client Success & Customer Support Specialist
Open to offersNew to PlatformAbout
Elizabeth A. is an experienced Client Success & Customer Support Specialist with over three years supporting clients in the logistics and real estate industries. She has managed high-volume inbound and outbound communication via phone, email, and chat, ensuring accurate CRM documentation and detailed client records. At Lagoshut Homes and Properties, Elizabeth engaged prospective clients, addressed objections, and guided them through real estate decisions, contributing to revenue growth and strong client retention. At Breace Logistics, she coordinated communication between clients, suppliers, and transport partners, efficiently resolving complaints and tracking delivery updates to improve operational workflows. Elizabeth excels in remote environments, offering international support with documented proficiency in client retention strategies and administrative efficiency.
Experience
Real Estate Sales Consultant
Lagoshut Homes and Properties · 2023 — 2025Engaged with prospective clients by making outbound calls, conducting follow-ups, and consultations to assess their housing needs. Provided guidance on property options, clearly explaining features while addressing objections to assist clients in making informed decisions. Developed strong relationships with clients through trust-based communication and consistent follow-up. Addressed inquiries with professionalism and empathy to ensure satisfaction. Maintained thorough records of client interactions and communications to monitor progress and identify opportunities. Utilized persuasive communication and structured follow-up strategies to support revenue growth.Marketing Manager & Client Support Specialist
Breace Logistics · 2022 — 2023Oversaw daily client communications related to deliveries, service inquiries, and scheduling. Facilitated communication between clients, suppliers, and transport partners for both inbound and outbound interactions. Handled customer complaints efficiently and with composure, even in time-sensitive situations. Recorded delivery updates, service issues, and client requests with accuracy to maintain operational clarity. Organized records effectively to enhance workflow efficiency and enable performance tracking. Focused on improving client satisfaction by ensuring timely and professional responses.
Skills & Expertise
Education
- National Diploma (ND), Food Science & TechnologyYaba College of Technology · 2019 — 2022
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