Ella M.
Junior Chat Support Representative
Open to offersNew to PlatformPortfolios
About
Elamae E., based in Davao City, Philippines, is an aspiring Chat Support Representative with specialized training in customer service and live chat communication. Equipped with a Bachelor of Science in Criminology and a Chat Support Training Certificate, Elamae has honed skills in handling customer inquiries and resolving issues effectively. Her proficiency in using tools such as Gmail, Microsoft Excel, and Canva complements her strong communication capabilities. With exposure to platforms like Zendesk, Intercom, and Freshdesk, Elamae demonstrates aptitude in managing email and live chat support, practicing professional chat etiquette and problem-solving, and is eager to contribute to a dynamic customer support team. Her language skills in English further enhance her ability to provide exceptional service in a virtual assistant capacity.
Experience
Chat Support Representative
ELAMAECompleted training in customer service, focusing on live chat communication and managing customer inquiries. Engaged in mock inquiries to refine problem-solving and conflict-resolution skills, while also mastering proper chat etiquette and professionalism.
Skills & Expertise
Education
- Bachelor of Science in CriminologyInstitution not specified
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