Elle M.

Danielle J. is a dedicated and customer-focused professional with three years of experience in the BPO industry, primarily working as a Customer Representative at ResultsCX in San Antonio, Sto Tomas, Batangas. She excels in handling customer inquiries and account concerns for U.S.-based clients, utilizing strong Customer Support and Client Communication skills. Danielle is adept at managing multiple tasks with precision in a fast-paced environment, thanks to her refined Time Management & Task Prioritization capabilities. Her role involved resolving customer issues efficiently, maintaining accurate records, and following strict company procedures and data privacy standards. Through active listening and effective questioning, she consistently provided accurate information and guided customers through necessary processes, contributing to quality, productivity, and customer satisfaction in the company’s dynamic setting. Danielle is currently pursuing a Bachelor of Science in Tourism Management from National University Laguna.