Ellen J.
Mid-Level Sales Development Representative
Open to offersNew to PlatformAbout
Ellen Joy D. is an experienced Sales Development Representative with a demonstrated history in the business services and communications sectors, including companies such as Concentrix (supporting Weave Communications), Reliasourcing INC. (servicing Tailor Brands), and TSD Global (for Sirius XM). Her expertise includes managing customer contacts via phone outreach, email correspondence, and appointment scheduling, along with leading customers through account onboarding. Ellen Joy D. is skilled in using tailored scripts to communicate product features and pricing, proactively gathering and leveraging customer feedback, and effectively handling objections to drive sales for B2B and B2C clients. She has consistently delivered on sales quotas, collaborated with account executives to resolve client issues, and gained significant product knowledge to accurately assess and address customer needs within high-volume sales environments in Makati, Pasay City, and Taguig City, Philippines. She holds a BS in Psychology and AB in Guidance Counseling from Saint Mary’s University.
Experience
Sales Development Representative
Concentrix · 2025 — PresentManaged customer interactions through phone follow-ups, appointment rescheduling, and daily emails. Guided clients in creating accounts for onboarding and identified suitable solutions to meet customer needs. Developed trust with customers to build strong relationships and gained extensive product knowledge to address concerns. Worked collaboratively with team and management to deliver a professional experience while assisting Account Executives in resolving tickets and amending contracts.Outbound Sales Representative/Renewal
Reliasourcing INC. · 2023 — 2025Conducted outbound calls to engage business owners, emphasizing the value of essential services to prevent contract cancellations. Used scripts to effectively convey product features, pricing, and benefits while aligning offerings with customer needs. Collected customer feedback through open-ended questions and managed objections while promoting the company’s reputation. Consistently surpassed sales quotas to secure future sales opportunities.Outbound Sales Representative
TSD Global · 2021 — 2023Executed outbound calls to promote services to potential customers, guiding them through to sale closure. Established strong relationships with prospective clients while addressing their queries with tailored solutions. Maintained precise records of customer interactions, handled complaints professionally to ensure satisfaction, and upheld a commitment to exceed sales quotas.
Skills & Expertise
Education
- Bachelor's / College Degree in BS Psychology and AB Guidance CounselingSaint Mary's University · 2015 — 2019
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