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Elof A. — Mid-Level Virtual Administrative Assistant from Philippines

Elof A.

Mid-Level Virtual Administrative Assistant

Philippines 2-3 years
Open to offersNew to Platform
Languages
English
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About

Elof A. is a dedicated professional with extensive experience as a Virtual Administrative Assistant and Executive Assistant, operating across various industries including BPO, accounting, and publishing. At By The Books Accounting Services, Elof excelled in managing emails, schedules, and sensitive financial documents, while preparing invoices and coordinating workflows to maintain confidentiality and efficiency. During his tenure as a Billing/Collections Specialist at Aldesa BPO Inc., he was responsible for monitoring accounts receivable and resolving billing discrepancies to maintain the company’s cash flow. Previously, Elof contributed to lead generation and sales as a Sales Agent at Innocentrix Philippines, where he engaged with clients in the publishing sector. His customer service experience spans roles at WorldRemit, providing international support for money transfers, and at SYKES and Alorica Philippines, delivering solutions for credit card inquiries and hotel reservations. Elof's skills in CRM & Database Management, workflow coordination, and client communication consistently enhance operational efficiencies and client satisfaction.

Experience

  • Virtual Administrative Assistant

    By The Books Accounting Services · 2024 — 2025
    Manages emails and schedules, performs accurate data entry and recordkeeping, prepares invoices and financial documents, communicates with clients and vendors, coordinates workflows and deadlines, and ensures confidentiality of sensitive financial information.
  • Billing/Collections Specialist

    Aldesa BPO Inc. · 2023 — 2024
    Responsible for preparing and issuing invoices, monitoring accounts receivable, following up on overdue payments, coordinating with clients to resolve billing discrepancies, maintaining accurate financial records, and ensuring timely collection to support the company's cash flow.
  • Sales Agent

    Innocentrix Philippines · 2023 — 2023
    Generates leads and drives sales through outbound calls to potential clients, bookstores, libraries, and educational institutions, introducing publishing products and services while maintaining accurate call records and collaborating with marketing and editorial teams.
  • Customer Service Representative

    WorldRemit · 2019 — 2023
    Provides responsive support to customers via calls, emails, and chats, assists with money transfer inquiries, account issues, and transaction tracking while ensuring compliance with financial regulations.
  • Customer Service Representative

    SYKES ASIA INC.CEBU · 2018 — 2019
    Handles inbound and outbound calls to assist customers and delivery partners with orders and payments while ensuring customer satisfaction through clear communication and problem-solving.
  • Customer Service Representative

    Alorica Philippines · 2017 — 2018
    Assists clients with credit card inquiries, billing issues, and account management through calls, emails, and chats, ensuring accuracy and compliance while also managing hotel reservations.
  • Loan Processor

    TELEPERFORMANCE GLOBAL SERVICES PHILIPPINES INC · 2017 — 2017
    Provides administrative and customer support for loan applications and account inquiries, reviews loan documentation for compliance, and coordinates with internal teams to enhance loan processing.

Skills & Expertise

Education

  • Bachelor of Science in Secondary Education (Biological Science)
    WESTERN MINDANAO STATE UNIVERSITY · 2011 — 2017

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