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Elon J. — Mid-Level Customer Service Representative from Philippines

Elon J.

Mid-Level Customer Service Representative

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
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About

Elon J. is a seasoned Customer Service Representative with over five years of experience in enhancing service quality and resolving customer issues within the airline, banking, and e-commerce industries. His career includes roles such as a Philippine Airlines Ticketing Representative and a Bank Mobile Analyst at Concentrix Bacolod, as well as providing email and chat support for Young Drivers of Canada. At Ubiquity Bacolod, he focused on financial and retail accounts, while at Qualfon Dumaguete, he excelled in inbound customer support. Elon demonstrates strong multitasking and technical support skills, reinforced by a proficiency in communication and computer analytics. His educational background includes studies in the General Academic Strand from Demetrio L. Alviola National High School.

Experience

  • Philippine Airlines Ticketing Representative

    Concentrix Bacolod · 2024 — 2025
    Managed ticketing operations for Philippine Airlines, assisting customers with flight bookings and inquiries.
  • Bank Mobile Analyst (Specialist)

    Concentrix Bacolod · 2024 — 2025
    Provided analytical support for mobile banking services, addressing customer issues and optimizing user experience.
  • Email/Chat Support for Young Drivers of Canada

    Concentrix Bacolod · 2024 — 2025
    Assisted Young Drivers of Canada via email and chat, resolving customer queries and providing product information.
  • Customer Service Representative for financial and retail accounts

    Ubiquity Bacolod · 2023 — 2024
    Delivered customer service support for financial and retail accounts, handling inquiries and processing requests.
  • Inbound Customer Support Representative

    Qualfon Dumaguete · 2020 — 2021
    Responded to incoming customer inquiries, providing assistance and resolving issues efficiently.
  • Accounting Management Support

    Chime
    Offered accounting management assistance, having transitioned from a mobile banking role.
  • Ticket Office Agent & Airline Specialist

    Frontier Airlines
    Worked as a ticket office agent specializing in airline services, having transferred from Philippine Airlines.
  • Seasonal Sales Support

    1800 Flowers
    Provided customer support during the seasonal sales period, assisting with orders and inquiries.

Skills & Expertise

Education

  • General Academic Strand
    Demetrio L. Alviola National High School · 2018 — 2020

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