Elton J.
Senior Billing Expert
Actively lookingNew to PlatformAbout
From fast food hustle to telecom muscle. I've spent nearly a decade making things happen. Leading teams, solving problems, and turning customer service into an art form. I’m all about growth, good vibes, and getting things done (with a smile, of course). Passionate about employee engagement, I thrive on creating a workplace where people feel valued, motivated, and ready to win. If it’s about strategy, leadership, or leveling up, I’m in. Let’s build something awesome!
Why hire me
Employers should hire me because I bring nearly a decade of proven expertise in operations management, payment control, and team leadership within fast-paced enterprise environments. At Globe Telecom, I have a track record of driving operational throughput, establishing custom service ticketing tools, and leading cross-functional teams to resolve complex customer escalations and billing fallouts. Combining continuous process improvement skills with an ongoing MBA and technical training, I offer a blend of strategic oversight, problem-solving, and employee engagement that consistently improves accuracy, productivity, and client satisfaction.
Experience
Senior Expert - Billing
Globe Telecom · 2023 — PresentLeads the Payment Clearing Team to ensure daily operational throughput, accuracy, and compliance. Manages the posting of incoming payments via Wire Transfers and Direct Deposits efficiently. Investigates and resolves fallout transactions, payment exceptions, and unposted payments promptly. Handles complex accounts and escalated customer billing disputes. Analyzes workflow bottlenecks to optimize cash application processes and implement continuous improvements.Expert - Billing
Globe Telecom · 2021 — 2023Provided billing operations support for B2B customers, championed the Voice of the Customer program, and led case management initiatives. Contributed to process improvements within billing management.Financial Advisor
AIA Philippines · 2020 — 2022Engaged in part-time financial advising activities.Specialist - Billing
Globe Telecom · 2019 — 2021Guided agents in resolving customer complaints and participated in team’s Operations Project involving Project and Vendor Management. Developed JIRA Service Desk for internal and external customer inquiries. Regularly assessed agent productivity and conducted quality assurance on their work. Led a taskforce for the Business Continuity Plan to support paperless billing during the pandemic.Collections Specialist
Globe Telecom · 2016 — 2019Handled corporate collections within the RMG department.After Sales Specialist
Asticom Technology Inc · 2016 — 2016Provided on-site assistance for customer after-sales support.Customer Service Support
Outsource Network · 2014 — 2016Supported customer service operations in the Globe CXM-After Sales department.Store Manager
Dunkin’ Donuts · 2009 — 2014Managed store operations and team performance.
Skills & Expertise
Education
- Master in Business AdministrationPhilippine Women's University · 2021 — Present
- Bachelor of Science in Business AdministrationCity of Malabon University · 2008 — 2012
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