Elysabel D.
High-Level Virtual Assistant
Actively lookingNew to PlatformAbout
Elysabel D. is an experienced professional with a background in customer service, quality assurance, medical support, and operational management across the business process outsourcing (BPO), healthcare, and client support sectors. She has held roles such as Quality Analyst at Concentrix, Medical Associate at Wipro, Team Leader in retention at Quantrics Enterprise, Project Coach at Afni PH, and CEO support for a direct client. Her responsibilities have included monitoring service quality, coaching teams, handling sensitive patient data in compliance with HIPAA, managing project timelines, and leading retention strategies. Elysabel utilizes Microsoft Office, Salesforce, CRM systems, Excel, and Shopify to support operations, data management, and client communications. She is recognized for her ability to implement effective quality and retention improvement measures while supporting administrative efficiency in dynamic environments.
Experience
Direct Client CEO
null · 2022 — 2027Managed email communications and calendars, scheduled appointments, and coordinated client meetings. Maintained organized records and databases while handling onboarding and follow-ups.Project Coach
Afni Ph · 2023 — 2025Oversaw project timelines and deliverables, while coaching team members to improve their skills and performance. Ensured effective implementation of project initiatives.Chat Moderator
null · 2022 — 2023Responded quickly to subscriber inquiries with customized, friendly communication that aligned with brand standards. Supported a creator's revenue goals through upselling and retention strategies.Team Leader - Retention Department
Quantrics Enterprise · 2020 — 2022Oversaw a team of customer service representatives focused on meeting retention objectives. Introduced strategies aimed at increasing customer retention and minimizing churn. Conducted performance evaluations and facilitated continuous coaching and development.Medical Associate
Wipro · 2019 — 2020Managed inbound and outbound calls pertaining to patient inquiries and support. Updated client Practice Management Systems (PMS) while addressing payment queries and processing payments securely. Handled disputes related to patient statements and maintained confidentiality in accordance with HIPAA guidelines.Quality Analyst
Concentrix · 2017 — 2019Monitored and assessed calls to guarantee compliance with quality standards. Offered feedback and coaching to customer service representatives while developing quality enhancement plans.Customer Service Representative
Tech Mahindra Inc. · 2017 — 2017Handled customer inquiries and complaints effectively, providing accurate information and solutions, which resulted in high customer satisfaction scores.
Skills & Expertise
Education
- High SchoolMarikina High School · 2016 — 2020
- Bachelor of Tourism ManagementMarikina University · 2012 — 2016
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