Emanuel S.
Licensed Professional Teacher | Customer Service Representative
Actively lookingNew to PlatformAbout
Emanuel S. is a seasoned Customer Service Representative with a robust background in e-commerce support and a dual career in education. With a Bachelor of Secondary Education from the University of San Jose-Recoletos, he is a licensed professional educator who has effectively transitioned into the business process outsourcing (BPO) industry. Emanuel boasts over two years of experience in customer service, particularly within fast-paced e-commerce settings, adeptly handling chat and email support along with order management, returns, and complaint resolution. His tenure at ePerformax Contact Centers and BPO honed his skills in maintaining accurate customer records using systems like DHPAY, MEIQIA, and EOS. His educational stint includes teaching and employing platforms like Google Workspace and Schoology for hybrid learning environments, showcasing a unique blend of teaching and technical support expertise.
Experience
Customer Service Representative – DHGATE E-commerce Account
ePerformax Contact Centers and BPO · 2023 — 2025Offered customer support through chat and email, addressing inquiries regarding orders, returns, refunds, payments, account issues, and shipping. Kept precise customer records utilizing DHPAY, MEIQIA, and EOS. Facilitated the resolution of customer concerns efficiently, ensuring high levels of satisfaction and service quality. Collaborated with Team Leaders, QA Analysts, and internal teams to tackle complex issues. Handled high-priority cases, maintaining ownership throughout the resolution process. Managed multiple customer interactions in a fast-paced environment, recognized for professionalism and effective conflict resolution.Junior High School Teacher (MAPEH)
St. Mary's Academy of San Nicolas Inc. · 2021 — 2023Provided engaging classroom instruction while managing academic documentation. Worked together with parents, faculty, and administrators to enhance student performance. Employed Google Workspace, Schoology, and Microsoft Office in support of hybrid learning.
Skills & Expertise
Education
- Bachelor of Secondary Education - Major in Music, Arts, Physical Education and HealthUniversity of San Jose-Recoletos · — — 2019
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