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Emem S. — Junior Customer Support Representative from Nigeria

Emem S.

Junior Customer Support Representative

Nigeria 1-2 years
Open to offersNew to Platform
Languages
English
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About

Samuel E. is an experienced communication professional with a background in administrative assistance, call center operations, and remote customer support within the business services and international communications domains. At Ade Ade Solution Service Ltd., Samuel E. provided administrative coordination, supporting daily operations and collaborating with management. As a Call Support Agent at Omnipay Limited, she managed both inbound and outbound calls, professionally handling customer inquiries and maintaining accurate digital records. In a remote capacity at DCS Communication Center Germany, Samuel E. worked as an Email Correspondence Specialist, responsible for managing and responding to email communications with international clients, upholding high standards of digital communication and response quality. Her career demonstrates advanced computer operation and an ability to excel in fast-paced, multicultural environments.

Experience

  • Call Support Agent

    Omnipay Limited · 2023 — 2025
    Managed professional communication with clients, handled both inbound and outbound calls to address and resolve complex inquiries, and recorded all customer interactions digitally.
  • Office Assistant

    Ade Ade Solution Service Ltd. · 2020 — 2022
    Provided administrative assistance by organizing daily office activities and supported management in achieving office objectives through efficient task coordination.
  • Email Correspondence Specialist

    DCS Communication Center Germany (Remote)
    Handled professional email inquiries by managing, responding, and maintaining clear and timely communication with international clients, while contributing toward daily team targets for response standards.

Skills & Expertise

Education

  • Secondary School Certificate Examination (SSCE)
    Unity Secondary School, Tolu, Complex. · 2013 — 2019
  • First School Leaving Certificate (FSLC)
    State Nursery and Primary School · 2007 — 2013

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