Emma C.
Mid-Level Freight Virtual Assistant
Open to offersNew to PlatformAbout
Emma C. is an experienced Freight Virtual Assistant with a background in customer service, specializing in the freight and transportation industry. She excels in load searching & dispatch support, broker communication, and shipment tracking & updates, supporting trucking operations through tasks such as broker coordination and email/calendar management. At Eastjoint Marketing Solutions, Emma managed high-volume client communications, scheduling, and problem resolution, ensuring accurate record-keeping and reporting. Previously at TechMahindra Ltd. in telecommunications, she handled customer inquiries and payment follow-ups for a local postpaid plan account. Emma is proficient with Google Workspace (Sheets), Slack, Zoom, Canva, and has hands-on experience with DAT and Truckstop load boards, drawing from Freight Dispatch Training to coordinate dispatch workflows and assist brokers effectively.
Experience
Freight Virtual Assistant | Truck Dispatcher Support | Load & Broker Coordination
null · 2016 — PresentProvided load searching and dispatch support while maintaining communication with brokers. Managed shipment tracking and updates, along with handling email and calendar management. Performed data entry and reporting while addressing customer service inquiries and problem-solving.Customer Service Representative
Eastjoint Marketing Solutions · 2016 — PresentEngaged in high-volume communication with clients and facilitated scheduling and appointment coordination. Efficiently resolved customer issues and ensured accurate record-keeping and reporting.Customer Service Representative
TechMahindra Ltd. · 2013 — 2016Followed up on customer requirements related to postpaid plans for a local account (Globe Telecommunications) and managed overdue payment inquiries.
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