Emma L.

Emma L. D. is a Certified Medical Virtual Assistant with over a decade of experience in administrative and customer support roles, particularly within the healthcare industry. Her expertise includes calendar management and email management, with a robust focus on accuracy and efficiency. Emma is rapidly advancing her proficiency in EHR/EMR platforms, HIPAA compliance, and medical scheduling software to ensure secure and organized operations. She is trained in appointment scheduling, live scribing, and medical transcription, contributing to accurate, real-time clinical documentation. In addition to her work in healthcare, she has experience as a Customer Care Specialist at EMAPTA/Spoke, where she adeptly resolved product and service issues for Dylan’s Candy Bar in the US through direct communication channels. Emma's educational background includes a Bachelor of Science in Nursing from the University of the Cordilleras. Her recent training includes a Medical Virtual Assistant Masterclass, showing her commitment to professional growth.