Emmalyn D.

Emmalyn D. is an experienced Customer Service Representative specializing in international accounts in the healthcare, logistics, and technical support sectors. At Everise Philippines, she supported international healthcare members by resolving inquiries related to benefits, eligibility, and claims while ensuring compliance with HIPAA standards. Her role at Teleperformance involved providing technical support through chat and email, troubleshooting device and software issues for global clients. At IBEX Global, she managed high-volume calls for logistics customers, addressing shipment and delivery concerns with precision and professionalism. With a solid educational foundation from Parañaque City College and a record of academic excellence as a Dean's Lister, Emmalyn demonstrates excellent customer support skills across varied industries, consistently meeting quality and productivity metrics.