Emmanuel M.

Emmanuel M. is a dedicated Customer Support Representative with over four years of experience, based in Lagos, Nigeria. He is skilled in efficiently resolving customer inquiries through phone, email, and CRM platforms. At GrangerPR LLC, a public relations SaaS agency, he excelled as a Client Success Specialist by managing multiple client accounts, scheduling meetings that reduced onboarding time by 25%, and maintaining clear communication to resolve issues promptly. Previously, at Consol Ltd., in the utilities sector, Emmanuel handled more than 50 daily customer interactions, ensuring efficient resolutions and accurate CRM record-keeping. His time at FairMoney Microfinance Bank honed his ability to manage high call volumes and educate clients on digital banking services, thereby reducing escalations by 40%. Emmanuel holds a BSc. Ed. in Industrial Technical Education from the University of Benin and possesses certifications in Customer Success and Service Fundamentals. He is proficient in CRM tools, email outreach, and data entry, and is adept at using Microsoft Office and Google Workspace.