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Emmanuel O. — Mid-Level Administrative Virtual Assistant from Nigeria

Emmanuel O.

Mid-Level Administrative Virtual Assistant

Nigeria 3-6 years
Open to offersNew to Platform
Languages
English
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About

Emmanuel O. is a results-driven Administrative Virtual Assistant with over 3 years of experience in supporting executives and managing administrative operations remotely for clients in the United States, United Kingdom, and Canada. His expertise spans calendar management, CRM management, and B2B cold calling. At Peex Interior Designs, Emmanuel excels in handling high-volume email communications and managing executive calendars across multiple time zones, while also supporting travel planning and file organization. Previously, at J.K Pharmacy, he exceeded sales targets by 20% through strategic client outreach, maintaining relationships with over 30 active clients. At Modish Interior Designs, he achieved a 95% customer satisfaction rate by effectively resolving inquiries via email, phone, and chat. His educational background includes an Ordinary National Diploma in Science Laboratory Technology from Yaba College of Technology, and he holds certifications in Customer Support/Sales & Marketing and IT Support. Emmanuel is proficient with tools such as Microsoft Office, Google Workspace, QuickBooks, and Salesforce.

Experience

  • Virtual Assistant – Administrative & Customer Support

    Peex Interior Designs · 2024 — Present
    Managed executive calendars while coordinating appointments across multiple time zones. Handled substantial email communication and addressed client inquiries. Supported travel planning, file organization, and reporting processes while maintaining and validating email databases using Hunter.io and Verify.
  • Sales Representative

    J.K Pharmacy · 2023 — 2024
    Engaged in strategic client outreach that led to exceeding sales targets by 20%. Fostered relationships with over 30 active clients and generated new business through prospecting and consistent follow-ups.
  • Customer Support Representative

    Modish Interior Designs · 2022 — 2023
    Achieved a 95% customer satisfaction rate by effectively resolving inquiries. Maintained CRM records alongside the history of customer interactions, providing support through email, phone, and chat channels.
  • Executive Administrative Assistant

    Misona Interior Designs · 2021 — 2022
    Oversaw executive schedules and organized travel arrangements. Responsible for preparing reports and presentations intended for leadership, improving administrative workflow efficiency by 15%.
  • Cold Caller & Appointment Setter (Remote)

    Company not specified
    Performed high-volume B2B cold calls targeting businesses in the US, UK, and Canada. Generated qualified leads and scheduled appointments for sales teams, while tracking activities in prospect databases and sales pipeline. Met daily call targets and appointment quotas consistently.

Skills & Expertise

Education

  • Ordinary National Diploma in Science Laboratory Technology
    Yaba College of Technology Lagos State, Nigeria · — — 2024

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