Emmanuel B.

• Order processing: Gather, examine, and precisely input client orders into the ERP/OMS system. • Order Verification: Before order confirmation, verify product availability, prices, discounts, and customer account information. • Coordination: To guarantee prompt fulfilment, work together with the sales, warehousing, logistics, and f inance departments. • Customer Communication: Respond to questions, address inconsistencies, and update customers on the status of their orders. • Documentation & Reporting: Produce order reports for management and keep precise records of orders, refunds, and invoicing. • Issue Resolution: Determine and fix order problems such as shipping errors, inventory shortages, or delays. • System Management:

• Accurately enter and update data in databases, spreadsheets, and ERP systems. • Verify data for errors, inconsistencies, and completeness. • Maintain organized records and documentation for easy retrieval. • Handle sensitive information with confidentiality and data privacy. • Our primary responsibility is to bill and invoice our clients for utility usage. • Practiced data integrity to adhere to security policies and guidelines. • Examined data to detect and rectify deficiencies or errors. • Reviewed customer accounts and followed specifications relating to data entry. • CITRIX and SAP are our primary tools for this project. Sometimes, we use CRM depending

• We respond to client inquiries honestly and completely. • We assist them in tracking their transaction online. • Assisted customers with product-related questions, feedback, and complaints. • Our primary tool in this function is SALESFORCE.