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Emmanuella E. — Mid-Level Customer Service and Social Media Specialist from Nigeria

Emmanuella E.

Mid-Level Customer Service and Social Media Specialist

Nigeria 2-3 years
Open to offersNew to Platform
Languages
English
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About

Emmanuella N. is a professional with a background in customer service, digital marketing, and media operations, based in Rivers State, Nigeria. She has held roles such as Customer Representative & Media Team Lead at Next Wave Homes, where she handled customer inquiries, complaint resolution, and led the media team to enhance digital content and brand visibility within the real estate sector. At Tuff Gig Music Empire, she served as a Social Media Manager, managing online accounts, creating content, and supporting promotional campaigns in the music industry. Her experience at Jewel Skin Glow involved client support and marketing in the beauty sector. Additionally, Emmanuella’s expertise includes social media management, content writing, and copywriting, as demonstrated through freelance content creation and previous roles, including teaching English & Literature and content development for marketing campaigns. She holds a B.Sc. in Banking and Finance from University of Uyo.

Experience

  • Customer Representative & Media Team Lead

    NEXT WAVE HOMES · 2024 — 2025
    Addressed customer inquiries, resolved complaints, and managed customer interactions. Directed media team activities and coordinated digital content creation to support engagement strategies and enhance brand visibility.
  • Social Media Manager & Media Representative

    TUFF GIG MUSIC EMPIRE · 2022 — 2023
    Oversaw social media accounts for artists, created engaging content, maintained a consistent online presence, and contributed to artist growth by supporting promotional campaigns.
  • Freelance Content Creator & Writer

    null · 2019 — Present
    Create digital content and marketing copy for brands and individuals, supporting brand visibility and business promotion through creative writing.
  • Actor (Freelance)

    NEPTUNE3 STUDIOS · 2019 — Present
    Collaborate with production teams on creative projects in an acting capacity.
  • English & Literature Teacher

    SAL – SOUTHERN INTERNATIONAL SCHOOL · 2015 — 2016
    Delivered structured lessons in English and Literature, facilitated classroom engagement, and supported the improvement of students’ reading and writing skills.
  • Client Representative & Marketer

    JEWEL SKIN GLOW
    Responded to product questions, assisted clients with purchase decisions, addressed customer complaints, and participated in marketing efforts to boost sales.
  • Copywriter & Content Creator

    HYPE STATION (Internship)
    Produced original marketing content, drafted email copies, blog posts, and website articles, and developed promotional materials for social media campaigns.

Skills & Expertise

Education

  • B.Sc. Banking and Finance
    University of Uyo, Akwa Ibom State · — — 2023

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