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ENDRIS J. — Junior Customer Service Specialist from Colombia

ENDRIS J.

Junior Customer Service Specialist

Colombia Less than 1 year
Open to offersNew to Platform
Languages
Spanish
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About

Endris J. is a proficient Technical Business Administration Technician with a robust background in customer service and management. With experience in a variety of roles ranging from Microcredit Analyst at Juriscoop in Bogotá, to receptionist and administrative assistant, he has developed comprehensive expertise in managing customer interactions, resolving conflicts, and maintaining long-term business relationships. His career includes responsibilities like phone and in-person client engagements, validation of financial data, and sales support. In his role at Hospedaje Doña Eliza, he managed cash operations and customer check-ins, delivering quality service to both national and international guests. At Inversiones Omira 77, C.A., his responsibilities spanned internal and external communications as well as supporting administrative processes. Key competencies include effective verbal communication, proficiency in office tools such as Word, Excel, and PowerPoint, and the ability to operate efficiently under pressure. Currently, Endris is furthering his education in psychology, underscoring his commitment to personal and professional growth.

Experience

  • Microcredit Analyst

    Juriscoop · 2019 — 2020
    Provided assistance to users of the solidarity financial system through both phone and in-person interactions. Handled data validation, offered advice on products and services, and managed portfolio follow-up after sales.
  • Receptionist

    Hospedaje Doña Eliza · 2018 — 2019
    Served both national and international customers, managed cash transactions, reservations, check-ins, and check-outs. Addressed customer requests and resolved complaints.
  • Administrative Assistant

    Inversiones Omira 77, C.A. · 2015 — 2016
    Facilitated customer service and handled requests, drafted internal and external communications, and supported administrative processes and document management.
  • Merchandiser

    Consorcio Promoting, C.A. · 2012 — 2013
    Interacted with customers at the point of sale, oversaw inventory control and product display, updated pricing, and supported promotional activities.
  • Cashier / Bar Assistant

    Pollos Arturo’s · 2008 — 2009
    Managed cash transactions and handled customer complaints, prepared orders, and maintained inventory standards while ensuring quality service.

Skills & Expertise

Education

  • Higher University Technician in Business Administration
    Instituto Universitario Tecnológico Pedro Emilio Coll · 2011 — 2014

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