Engad R.

Rogelyn E. is an experienced Customer Service Representative and Virtual Medical Assistant with a background in healthcare support and insurance processes. Her expertise includes insurance verification, denied claims resolution, and appointment scheduling. At Suncoast GI Office in Florida, she efficiently coordinated patient referrals and authorizations while ensuring HIPAA compliance and maintaining accurate patient records in EMR/EHR systems. During her tenure at Alorica Company, Rogelyn excelled in handling inbound and outbound calls for a healthcare account, updating insurance information, and processing new patient referrals. She effectively assisted healthcare providers by preparing documentation, coordinating patient communications, and verifying insurance details, adding significant value to operations. Her proficiency in using ECW tools, Ring Central, and communication platforms such as Google Meet, Zoom, and MS Teams underscores her adaptability in a virtual environment.