Enid S.
Mid-Level Bilingual Remote Operations Specialist
Open to offersNew to PlatformAbout
Enid S. is a seasoned Virtual Assistant and remote operations expert based in San Isidro, Heredia, Costa Rica, offering exceptional bilingual support in both English and Spanish. With over four years of experience leading remote teams and managing high-volume workflows in fully distributed environments, she excels in maintaining a 95%+ SLA compliance rate, showcasing her expertise in proactive problem-solving and accountability. During her tenure at GBS Data Corporation S.A., she honed her skills as a Fraud Analyst, managing end-to-end case documentation, CRM records, and coordinating escalations across departments. Enid is adept at producing detailed reports and risk assessments, ensuring operational data is distilled into actionable insights. Previously, at Startpush and Projectpat.io, she mastered client calendar management and cross-functional coordination, significantly enhancing platform setup and client satisfaction scores. Her proficiency in tools like Google Workspace and HubSpot CRM further underscore her competence in virtual assistance and operations management.
Experience
Fraud Analyst
GBS Data Corporation S.A. · 2021 — 2025Managed end-to-end case documentation and CRM records for 50–70 daily interactions, ensuring accuracy and data quality for audits. Created and updated internal SOPs and workflow documentation for escalation handling, allowing team independence with minimal supervision. Compiled weekly reports and risk assessments for stakeholders, transforming operational data into actionable insights. Acted as the main point of contact for escalations, managing resolutions comprehensively. Achieved over 95% on-time resolution rates across chat, email, and phone channels in a remote setting.Account Director
Startpush · Projectpat.io · 2018 — 2021Oversaw client calendars, communications, and project timelines, serving as the main liaison for multiple accounts simultaneously. Coordinated remote team efforts across various workflows, ensuring deliverables were achieved without direct supervision. Conducted onboarding and training sessions for new clients on platform setup, contributing to reduced ramp-up time and enhanced client satisfaction.
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