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Enrique G. — Mid-Level Customer Service Agent from Panama

Enrique G.

Mid-Level Customer Service Agent

Panama 6+ years
Open to offersNew to Platform
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About

Enrique G. is a seasoned professional with a robust background in customer service and bilingual interpretation, demonstrated across various industries. With a degree in English from Universidad de Panamá, he seamlessly communicates in both English and Spanish, enhancing his service delivery. His tenure at companies like Foundever, LIONBRIDGE, and SITEL involved significant roles where he served as a customer service agent for major brands such as State Farm and Comcast, optimizing customer interactions and support. As a freelance bilingual interpreter at LIONBRIDGE, he applied his language skills to bridge communication gaps efficiently. A stint as a customer service agent at Insignia Resources allowed him to engage with diverse clientele, further honing his relational skills. Enrique's technical proficiency spans several digital platforms including Microsoft Teams, Zoom, and Google Meet, complementing his capabilities in Word and Excel, which support his commitment to effective team collaboration and skillful service delivery.

Experience

  • Customer Service Agent

    Foundever · 2022 — 2025
    Provided customer service support for State Farm, an insurance company.
  • Freelance Bilingual Interpreter

    LIONBRIDGE · 2022 — 2024
    Worked from home as a Bilingual Interpreter, facilitating communication online.
  • Customer Service Agent

    Insignia Resources · 2023 — 2023
    Served as a Customer Service Agent for Freedomcare, a company based in New York.
  • Customer Service Agent

    SITEL · 2022 — 2023
    Provided customer service for Comcast, a cable company.
  • Teacher

    Afternoon School Program · 2014 — 2015
    Prepared students in their final year of studies.
  • Customer Service Agent

    Iqor · 2012 — 2013
    Worked in customer service providing assistance to callers.
  • Sales Agent

    Medical Collection Agent · 2010 — 2012
    Engaged in sales for generic Cialis and Viagra pills.
  • Survey and Customer Service Agent

    DATASCENSION COSTA RICA · 2008 — 2009
    Conducted surveys and provided customer service in Costa Rica.
  • Collections Agent

    Nars · 2005 — 2007
    Handled collections for Sprint.
  • Language Coach

    Star Contact · 1989 — 1991
    Coached agents to improve their English language skills.
  • Bilingual Interpreter

    Language Line Services · 1987 — 1989
    Performed interpretation services between Spanish and English.

Skills & Expertise

Education

  • Licentiate in English
    Universidad de Panamá · — — 2000

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