Ercelle L.

Ercelle L. is a seasoned Sales Customer Service Specialist with robust experience in sales, customer service, and technical support. At Concentrix Shaw, Ercelle excelled as a Sales Champ, consistently surpassing sales targets through exceptional customer engagement, and played a pivotal role in mentoring peers on effective sales techniques. Within financial and travel-related sectors, Ercelle successfully managed complex tasks such as hotel bookings and car rentals. Additionally, during a tenure as an Advisor 1, Ercelle provided proficient technical and financial support, adeptly handling escalated concerns to swiftly resolve customer issues. An entrepreneurial academic background, culminating in a Bachelor of Science in Business Administration with a major in Marketing Management from Saint Jude College, supports her professional endeavors.