Ericka O.

Ericka A. O. is a versatile and detail-oriented Operations and Administrative Specialist with 6 years of experience spanning virtual assistance, logistics investigation, debt collection, and healthcare billing. Throughout her career, she has excelled in managing customer reservations, streamlining email correspondence, and executing critical administrative tasks. In her role as a Virtual Assistant, Ericka managed executive email inboxes, handled customer bookings, and resolved inquiries across multiple channels. As a Logistics Investigation Specialist, she investigated shipment issues, liaised with couriers, and streamlined resolution timelines to enhance operational efficiency. Her experience in debt collection at Alorica involved negotiating payment plans and maintaining compliance with industry regulations. Additionally, while working as a Healthcare Billing Specialist at Concentrix, she processed claims and ensured data privacy compliance. Ericka's competencies are complemented by her proficiency in MS Office, CRM systems, and billing software.