Erminda D.

Erminda H. is a seasoned Customer Service Representative with close to seven years of experience in the financial services and telecommunications industries. She has worked at Synchrony Financial as both a Customer Service Representative and a Customer Experience Specialist, where she demonstrated her expertise in customer service and multi-tasking by adapting to a variety of client needs and maintaining professionalism under pressure. Her background also includes roles as a Health Account Front Liner for APAC/EGS Company and as an Outbound Telecom Specialist at Stream, focusing on direct customer engagement and negotiations. Erminda’s educational credentials include an AB Mass Communication from Far Eastern University, complementing her practical skills in communication and critical thinking across dynamic work environments.