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Erwin E. — Mid-Level Customer Service Team Leader from Philippines

Erwin E.

Mid-Level Customer Service Team Leader

Philippines No experience yet
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Erwin E. is a seasoned Customer Service Support specialist based in Batangas, Philippines, with over five years of experience in delivering outstanding customer service. Having gained extensive expertise at ResultsCX, specifically on the SiriusXM US Account, he has excelled in various key roles. As a Team Leader, Erwin supervised representatives, ensuring the achievement of KPIs and customer satisfaction. His tenure as a Subject Matter Expert saw him providing advanced product knowledge and supporting team training for enhanced issue resolution. In his early years, he demonstrated proficiency as a Customer Service Representative by handling calls and inquiries with efficiency. Erwin's educational background includes a BSBA in Marketing Management from Batangas State University and skills in Salesforce and Genesys, which have been pivotal to his success in client-facing and technical aspects of customer support. He aspires to leverage his interpersonal skills and service expertise in a dynamic environment.

Experience

  • Team Leader

    ResultsCX (SiriusXM US Account) · 2025 — 2026
    Oversaw a team of representatives, tracked performance metrics, provided coaching for staff improvement, and drove the team towards meeting KPIs and customer satisfaction targets.

  • Remote Work Experience

    ResultsCX (SiriusXM US Account) · 2025 — 2026
    Adapted to a work-from-home arrangement, ensuring productivity, effective communication, and leadership responsibilities were maintained prior to resignation.

  • Subject Matter Expert

    ResultsCX (SiriusXM US Account) · 2022 — 2025
    Offered advanced knowledge of products and processes, assisted in training initiatives, and served as a resource for team members to facilitate accurate and efficient issue resolution.

  • Customer Service Representative

    ResultsCX (SiriusXM US Account) · 2020 — 2022
    Managed both inbound and outbound calls, addressed customer inquiries, and consistently achieved performance targets while upholding high service quality.

Skills & Expertise

Customer Service and Admin SupportCustomer ServiceCustomer SupportCustomer Service Representative

Education

  • Bachelor of Science in Business Administration Major in Marketing Management
    Batangas State University · 2020 — 2021
  • Accountancy and Business Management
    Taysan Integrated School · 2018 — 2020