Eryan C.
Senior Client Services Manager
Open to offersNew to PlatformAbout
Eryan C. is a seasoned Head of Client & Services with over 15 years of experience in optimizing operations and executive support. Throughout her career, she has demonstrated exceptional skills in leading service delivery and coordinating teams, enhancing client relationships, and improving workflows in fast-paced, remote environments. At Invar Technologies, Eryan excelled as an Executive Assistant & Help Desk Coordinator, managing over 100 weekly service requests, improving scheduling efficiency, and maintaining high service quality through proactive coordination and documentation review. Previously, at One Alliance VA, she led client experience efforts, ensuring responsive support and consistent service quality while driving operational efficiency and business growth. Her technical proficiency includes Microsoft 365, Google Workspace, ConnectWise PSA, and HubSpot, among others. Eryan holds a Bachelor of Science in Hotel and Restaurant Management from Emilio Aguinaldo College.
Experience
Executive Assistant & Help Desk Coordinator
Invar Technologies · 2022 — 2026Oversaw the triage and service coordination for over 100 weekly service requests, ensuring tickets were prioritized and assigned based on urgency and engineer availability to maintain workflow balance. Facilitated scheduling for clients and engineers, optimizing efficiency and setting clear expectations to enhance customer experience. Conducted reviews of closed tickets, pinpointing documentation gaps to bolster service quality and accuracy. Assisted with executive operations by managing communications and critical administrative tasks, enabling leadership to concentrate on operational priorities.Head of Client and Services
One Alliance VA · 2018 — 2022Directed client experiences and service delivery, focusing on responsive support and issue resolution while fostering strong client relationships. Managed team coordination and operational workflows, promoting accountability in daily operations. Identified operational gaps to implement solutions that aligned client and business priorities from discovery to ongoing service delivery.Customer and Billing Representative
Telstra · 2014 — 2018Managed high-volume inbound customer calls, addressing issues related to telecommunications, billing, and account services while delivering customer-focused support. Provided resolutions for customer problems and collaborated with internal teams for escalated concerns. Maintained accurate case documentation and customer records, complying with company policies and quality standards. Assisted team members with complex cases and shared knowledge to enhance overall service efficiency.Executive Assistant
Space Maters Manila · 2011 — 2014Functioned as the Executive Assistant to a Licensed Real Estate Broker, managing scheduling, communications, and confidential tasks to ensure team organization. Coordinated leasing activities, managed CRM systems, and facilitated communication with stakeholders to improve overall client service. Handled payroll processing and maintained meticulous records while supporting daily operational tasks.Customer Service & Billing Specialist
Telus · 2007 — 2011Handled high-volume inbound calls for TELUS customers, providing assistance with billing, technical, and service-related inquiries while ensuring a positive customer experience. Resolved issues by troubleshooting and collaborating with internal teams for complex problems. Contributed to team objectives by aiding in challenging cases and sharing insights to elevate service efficiency and customer satisfaction.
Skills & Expertise
Education
- Bachelor of Science in Hotel and Restaurant ManagementEmilio Aguinaldo College · 2001 — 2005
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