Ester S.
Senior Digital Operations Team Leader
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Ester S. is an experienced Operations Team Leader with over six years of expertise in high-volume, digital environments, including significant roles at Telus Digital supporting Google GOVO-Philippines. Specializing in people management, process optimization, and partner relations, Ester S. has directed production teams, overseen performance monitoring, and implemented strategic coaching to consistently exceed KPIs. Certified as a Lean Six Sigma White Belt, Ester S. has managed resource allocation, conflict resolution, and provided compliance consulting for internal operations. Her professional history also includes technical support and case processing for global stakeholders in the technology and retail industries, such as with Alorica for Amazon. Ester S. has completed extensive training in capacity planning, leadership development, and emergency response.
Experience
Operations Team Leader
Telus Digital (Google GOVO-Philippines) · 2023 — 2025Oversaw daily operations for a production team while consistently coaching members and monitoring performance to achieve KPIs. Acted as the main communication channel between frontline personnel and upper management, providing updates regarding project status and resource requirements. Enhanced resource allocation by strategically assigning tasks according to team members' strengths. Established strategic directions and set clear, attainable objectives to synchronize team efforts with organizational goals.Subject Matter Expert
Telus Digital (Google GOVO-Philippines) · 2021 — 2023Handled complex escalations and contributed process expertise to assist the production team with immediate problem resolution. Served as a consultant regarding internal policies and procedures, responding to inquiries to maintain compliance and operational accuracy.Operations CSR III
Telus Digital (Google GOVO-Philippines) · 2019 — 2021Authenticated high-value deals and opportunities, ensuring compliance with partner qualifications and company policies. Provided technical support and case processing services to Google partners and global stakeholders.Customer Service Representative
Alorica (Amazon) · 2018 — 2019Addressed customer inquiries and delivered high-quality service experiences in a fast-paced retail support setting.
Skills & Expertise
Education
- Undergraduate, Bachelor of Science in TourismUniversity of Baguio
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