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Eucharia O. — Mid-Level Customer Service Representative from Nigeria

Eucharia O.

Mid-Level Customer Service Representative

Nigeria 1-2 years
Open to offersNew to Platform
Languages
English
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About

Eucharia O. is an experienced Customer Service Representative specializing in chat and remote support within the hospitality and beauty products industries. At 247Lux Short Stay (2022–2024), she managed 20–30+ daily inquiries across chat, phone, and email, efficiently addressing complaints and booking issues, recording customer information, and maintaining a 92% satisfaction rating. At Beauty N More (2024–2026), her responsibilities included handling 20–40 chats per day via WhatsApp and social media, supporting product selection, processing orders, and upholding brand reputation. Proficient in HubSpot CRM, Freshdesk, and live chat support tools, Eucharia O. brings strong customer experience management and a demonstrated ability to maintain detailed, professional client interactions in remote work settings.

Experience

  • Remote Customer Service Representative

    Beauty N More · 2024 — 2026
    Engaged with 20 to 40 customers daily via WhatsApp and social media, providing prompt and effective support. Responded to customer inquiries regarding products, orders, and delivery updates efficiently. Assisted customers in selecting beauty products tailored to their preferences. Ensured friendly and professional communication to sustain a positive brand image. Processed and monitored customer orders, facilitating accurate follow-up and communication.

  • Customer Service Representative

    247Lux Short Stay · 2022 — 2024
    Managed an average of 20 to 30 customer inquiries daily through chat, phone, and email, delivering timely and professional assistance. Addressed customer complaints and booking issues while ensuring a favorable customer experience. Recorded and updated customer information and booking details accurately in internal systems. Collaborated effectively with team members to facilitate daily operations and maintain quality service.

Skills & Expertise

CRM ManagementCustomer ServiceCustomer Service RepresentativeCustomer Service and Admin Support

Education

  • Bachelor of Human Resource Management
    Estam University · — — 2025

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