Eugene T.
Junior IT Technical Support Specialist
Open to offersNew to PlatformAbout
Eugene T. is a detail-oriented Virtual Assistant with hands-on experience in customer support, administrative support, and IT technical assistance. Notably, Eugene served as a Community Moderator and Chat Support for Mobile Legends: Bang Bang, managing live chat interactions for over 100 users daily and facilitating user inquiry resolution within the online gaming industry. With a background as a Computer Shop Technician and Operator, Eugene was responsible for diagnosing and repairing hardware and software issues, installing operating systems, and overseeing daily technical operations in an on-site environment. Proficient in data entry, IT support, and AI & automation tools, Eugene combines technical knowledge with strong written communication and task prioritization skills, substantiated by certifications in Credit Repair Cloud, Microsoft Office, digital marketing, and blockchain technologies. Eugene holds a Bachelor of Science in Information Technology from STI College.
Experience
Community Moderator / Chat Support
Mobile Legends: Bang Bang · 2020 — 2021Managed live chat for over 100 users each day, fostering a positive online atmosphere. Addressed user inquiries and resolved conflicts effectively. Monitored numerous interactions with a focus on precision and detail. Cultivated strong writing, de-escalation techniques, and multitasking abilities.Computer Shop Technician / Operator
Alapacios Internet Cafe · 2010 — 2016Directed the daily functions of a computer shop while offering technical support to customers. Diagnosed and corrected hardware and software issues across various devices. Handled installation and configuration of operating systems, applications, and network setups. Regularly performed system maintenance to maintain peak performance. Kept organized records of repairs, customer transactions, and shop activities.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologySTI College, Cubao, Quezon City · 2016 — 2020
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