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Eunice M. — Mid-Level Customer Service Representative from Philippines

Eunice M.

Mid-Level Customer Service Representative

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
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About

Eunice M., based in Bacolod City, Philippines, has built a commendable career in customer service and virtual assistance within the telecommunications and real estate sectors. Holding a Bachelor of Science in Criminal Justice from the University of Negros Occidental-Recoletos, Eunice's professional journey began as a Customer Service Representative at Panasiatic Solutions Inc. Here, she honed her skills in providing technical support, maintaining customer satisfaction, and effective communication with cross-functional teams. Later, at Metro by T-Mobile, she continued to excel in customer service, further establishing her capacity for managing client concerns and satisfaction. As a Virtual Assistant from 2018 to 2020, Eunice focused on lead generation and property information management, showcasing her expertise in generating leads and nurturing prospects. Her role at HYPR Service as a Real Estate Cold Caller involved appointment setting and database management, underscoring her proficiency in time management and professional business procedures. Eunice is a registered criminologist and completed Cookery NC II at the University of St. Lasalle in 2024, complementing her diverse skill set with a focus on problem-solving, time management, and teamwork.

Experience

  • Cold Caller

    HYPR Service Real Estate · 2024 — 2026
    Focused on lead generation, appointment setting, and managing databases.
  • Customer Service Representative

    Metro by T-Mobile · 2023 — 2024
    Assisted customers while ensuring satisfaction levels were high and communicated effectively with other teams.
  • Helplines Operator

    Ceneco · 2022 — 2022
    Handled customer inquiries and provided support as needed.
  • Virtual Assistant

    null · 2018 — 2020
    Generated leads, gathered information about properties, and built relationships while nurturing prospects.
  • Customer Service Representative

    Panasiatic Solutions Inc. · 2015 — 2018
    Provided assistance to customers, maintained professionalism, and adhered to established procedures and protocols.

Skills & Expertise

Education

  • Cookery NC II
    University of St. Lasalle · — — 2024
  • Bachelor of Science in Criminal Justice
    University of Negros Occidental-Recoletos · — — 2018

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