Eunice V.

Eunice V. is a skilled Customer Support Specialist and Virtual Assistant with over two years of experience in the BPO industry, excelling in both remote and in-person roles. She has honed her abilities in handling inbound and outbound communications, proficiently managing CRM systems, live chat, email support, and data management. Eunice has a proven track record of swiftly resolving issues with empathetic customer service and a deep understanding of e-commerce and customer service operations. Her experience includes freelancing roles where she managed customer queries on ticket purchases and account concerns, effectively using phone and digital channels in a fast-paced virtual environment. At Intouch CX Clark and Genpact Services LLC, she handled high volumes of calls, often exceeding performance targets in quality and accuracy. Eunice's experience extends to healthcare, where she supported patient and provider interactions, ensuring compliance with HIPAA regulations. Her expertise is further enhanced by various training programs, including intense skill-based training for call center excellence and e-commerce mastery courses.