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Eva M. — Mid-Level Healthcare Operations Specialist from Philippines

Eva M.

Mid-Level Healthcare Operations Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Eva Mae R. is an accomplished Customer Service & Operations Professional with extensive experience in the healthcare industry. She has held roles such as Assistant Manager and Operations Expert at Legato Health Technologies, where she optimized support workflows and automated processes, significantly improving team efficiency. Eva is skilled in workflow automation, process optimization, and system management. Her role involved implementing system updates and resolving complex inquiries, enhancing patient satisfaction and service quality. She also served as an Automation Specialist and Patient Support Specialist at Eucalyptus, where she managed patient inquiries, coordinated with healthcare providers, and developed operational solutions. Eva's educational background includes a Bachelor's in Secondary Education from Cataingan Municipal College.

Experience

  • Assistant Manager

    Legato Health Technologies · 2023 — 2026
    Optimized support workflows and automated processes to enhance team efficiency while decreasing ticket resolution time. Implemented system updates that improved operational workflows and assisted in addressing complex inquiries and escalated issues.
  • Automation Specialist

    Eucalyptus · 2022 — 2023
    Responded to patient inquiries regarding medications, treatments, and subscriptions through email and ticketing systems. Educated patients to promote adherence and enhance overall satisfaction and collaborated with healthcare providers and medical support for efficient resolution of patient issues.
  • Patient Support Specialist

    Eucalyptus · 2022 — 2022
    Led and trained team members in addressing patient inquiries and managing internal operations. Coordinated with healthcare providers to guarantee consistent, high-quality service delivery and developed operational solutions to boost team efficiency.
  • Operations Expert

    Legato Health Technologies · 2021 — 2022
    Managed inventory, handled support team escalations, and coordinated processes to optimize workflow. Oversaw patient support operations, ensuring compliance with service standards and developed solutions for addressing process inefficiencies.
  • Customer Service Representative

    Legato Health Technologies · 2019 — 2021
    Assisted patients with inquiries related to insurance eligibility, benefits, authorizations, and claims, ensuring prompt resolution to facilitate positive client experiences.

Skills & Expertise

Education

  • Bachelor of Secondary Education
    Cataingan Municipal College · 2015 — 2019

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