Evan G.
Mid-Level Project Manager
Open to offersNew to PlatformAbout
Evan G. is an experienced Project Manager with a proven background in the e-commerce, IT, and services sectors. He has managed critical accounts at Tellerex, Inc., coordinating with major clients such as JPMC and NCR, overseeing account management, reporting, and cross-functional communication. In the localization domain at Lexmark Research and Development Corp., Evan successfully delivered multilingual product documentation, software UI, and marketing materials through effective vendor management. His tenure at Legendary Vocals and Be Creative Store included responsibilities in Shopify-based order management, subscription handling, and inventory tracking. Earlier roles at Author Solutions Inc. and Lexmark involved supporting sales, marketing, and publishing operations. Evan holds a Bachelor’s degree in Management Accounting and consistently applies operations management and data analytics expertise in service delivery and continuous improvement initiatives.
Experience
Shopify Store Customer Support
Teller Ex, Inc. · 2022 — PresentAssisted customers with order management through phone, chat, and email. Managed replacement and return requests, cancellations, and refunds, while monitoring chargeback requests. Utilized Shopify and ShipEdge, and managed monthly subscriptions via ReCharge. Oversaw inventory tracking and created reports, in addition to responding to social media reviews on platforms such as Facebook, Patreon, and Stamped.io.Localization Project Manager
Legendary Vocals · 2020 — 2022Coordinated with translation vendors to ensure timely delivery of high-quality translations for Lexmark products. Supported localization efforts that included software UI, marketing materials, publications, and web pages. Managed project flow, scheduling, and costing while interfacing with internal requesters and ensuring successful project completion from inception to conclusion.Sales Business Partner
Lexmark Research and Development Corp. · 2016 — 2019Supported the sales initiatives of Lexmark's field representatives by providing product recommendations and resolving technical support issues, while also assisting with rebate claims.Amazon Virtual Assistant
Be Creative Store · 2019 — 2019Administered various tasks related to Amazon inventory management, marketing, and social media. Updated KPIs using the Seller Central Amazon account and responded to social media reviews.Demand Generation Specialist
Lexmark Research and Development Corp. · 2015 — 2016Prospected and qualified leads for referral to the Marketing and Sales teams. Conducted telemarketing campaigns to arrange appointments with end users.Marketing Support Specialist
Lexmark Research and Development Corp. · 2015 — 2015Processed and contacted leads derived from Lexmark’s website while conducting research to obtain accurate contact information. Compiled a list of contacts, targeting decision-makers and influencers at requested companies.Operations Supervisor
Authors Solutions Inc. (ASI) · 2014 — 2015Addressed team needs while providing performance feedback and coaching. Oversaw monitoring of individual targets and designed personalized development plans.Publishing Services Associate
Authors Solutions Inc. (ASI) · 2011 — 2014Guided self-publishing authors from the initial stages through the entire publishing process.Account Manager
nullManaged critical accounts, ensuring timely task completion and effective client communication. Collaborated with Business Development and Sales teams to align on client requirements, while also handling business development tasks such as email campaigns and organic lead generation. Prepared Accounts Payable, Accounts Receivable, Ops Bills, and Inventory reports weekly. Registered client payments and developed data analytics and reporting across key accounts. Validated vendor invoices and managed client invoicing. Designed and implemented best practices for meeting agendas, minutes, critical tasks monitoring, KPI reporting, and management processes. Oversaw claims processing for clients.
Skills & Expertise
Education
- Bachelor of Science in Management AccountingXavier University - Ateneo de Cagayan · 2005 — 2010
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