Evio R.
Mid-Level Technical Support Specialist
Actively lookingNew to PlatformAbout
Renzo A., a dedicated Technical Support & Operations Specialist, excels in managing backend infrastructure and troubleshooting hardware/software. With a proven track record in ensuring high SLA compliance and workflow optimization, he applies his skills effectively in industries like fiber infrastructure and educational IT support. Currently serving as IT staff at UP College of Nursing Foundation Inc., Renzo addresses IT operations by resolving system-wide deployments and maintaining data integrity. His previous role at Fiber Infrastructure and Network Services Inc. as a dispatcher involved optimizing service routes and handling client queries, demonstrating his strong capabilities in CRM management and territory mapping. As a Backend Support Specialist at ASTICOM, he adeptly managed user permissions and streamlined administrative tasks. Holding a Bachelor of Science in Information Technology from STI College Of Alabang, Renzo is proficient in tools like Zendesk, Jira, and Microsoft Excel, enhancing his technical proficiency.
Why hire me
I bring a proven blend of technical IT execution and operational support skills that drive efficiency and system reliability. With hands-on experience managing end-to-end OS deployments, hardware/software troubleshooting, and data backup protocols, I keep IT environments secure and fully functional. Beyond direct technical support, my background in dispatching, SLA tracking, CRM administration, and territory mapping allows me to streamline backend workflows and ensure projects run seamlessly. I am a meticulous, adaptable team player ready to minimize downtime and elevate your operations from day one.
Experience
IT staff and Office Work
UP College of Nursing Foundation Inc. · 2024 — PresentProvided resolution for hardware and software issues while managing system-wide OS deployments. Supervised comprehensive backup solutions to safeguard data integrity.Dispatcher
Fiber Infrastructure and Network Services Inc. (FINSI) · 2024 — 2024Coordinated personnel dispatch for specific jobs and optimized service routes. Monitored ticket statuses and ensured accurate logging to meet service deadlines, along with addressing client inquiries and complaints about service quality.Business Development Admin
Fiber Infrastructure and Network Services Inc. (FINSI) · 2022 — 2024Produced monthly sales reports and tracked prospective clients. Maintained precise records in CRM and Google Sheets while coordinating meetings and performing market and competitor research.Backend Support Specialist
ASTICOM · 2018 — 2022Handled user permissions and organized technician territories according to specialized skill sets. Enhanced client appointment scheduling and managed administrative tasks efficiently.
Skills & Expertise
Education
- Bachelor of Science And Information TechnologySTI College Of Alabang · 2012 — 2018
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