Exaltacion N.
Mid-Level Customer Support Team Manager
Open to offersNew to PlatformAbout
Exaltacion N. is a dedicated Customer Support Specialist with over five years of experience working with Ibex Global Solutions in Tagbilaran City. Known for her expertise in team leadership and direct client interaction, she has excelled as a Team Manager, Team Leader, and DART Lead, where she effectively coached agents, managed administrative tasks, and provided supervisory coverage for customer calls. Her specialization in communication and problem-solving helped maintain a high standard of product knowledge and service delivery. In her career, she has been instrumental in disseminating vital information, organizing team initiatives, and ensuring exceptional support and service. Additionally, Exaltacion worked as a Logistics Coordinator for the Tzu Chi Foundation, where she managed supplier databases, coordinated volunteer activities, and directed material distribution efforts. Her educational background includes a Bachelor of Science in Nursing from Holy Name University, equipping her with a comprehensive skill set for customer service excellence.
Experience
Customer Service Associate
Global Business and Finance · 2016 — 2016Executed outbound calls to identify and engage potential clients, focusing on closing sales deals.Team Manager
Ibex Global SolutionsProvided agents with the necessary knowledge and resources. Coached and trained agents to improve customer interactions and enhance monthly scorecard performance. Maintained a thorough understanding of products and services, adhering to quality standards, while also performing administrative tasks.Team Leader
Ibex Global SolutionsEffectively disseminated information to team members and stakeholders. Identified team strengths and addressed areas needing improvement. Organized and led various team initiatives.DART Lead
Ibex Global SolutionsProvided supervisory coverage for incoming calls. Effectively addressed and resolved customer issues.Customer Service Associate
Ibex Global SolutionsHandled incoming calls and assisted customers. Delivered solutions to customer inquiries while ensuring a world-class customer service experience.Logistics Coordinator
Tzu Chi Foundation TC OfficeOversaw inventory and maintained supplier databases. Managed communication initiatives and directed rice distribution efforts. Coordinated volunteer activities and led event planning and execution, while administering scholarship programs.
Skills & Expertise
Education
- Bachelor of Science, NursingHoly Name University
- High SchoolBohol Island State University
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