Eyrold E.
Mid-Level Financial Operations Specialist
Open to offersNew to PlatformAbout
Eyrold E. is a seasoned professional with over 15 years of experience in customer service, sales, and financial operations, serving clients in the U.S. telecom, banking, and financial services sectors. In his role as Financial Associate at Unifin Inc. for Go2Bank, he provided real-time support, managed disputes, and assisted with transaction and card services, enhancing customer satisfaction and compliance. At VXI Global Holdings, he converted inbound sales for DirecTV and AT&T, drove revenue through consultative selling, and coordinated service installations. His tenure at Teleperformance and IBM Daksh Philippines focused on resolving billing and account issues, promoting upsells, and supporting escalated customer care for telecom clients. Earlier, at Axis Global Technologies and Odin Security Agency, Inc., he ensured accurate billing, collections, and financial documentation, contributing to seamless financial operations and VAT reporting. Billing accuracy, dispute resolution, and account management are central to his expertise.
Experience
Financial Associate
Unifin Inc. · 2021 — 2021Provided real-time assistance to online banking customers through phone and chat, addressing account, card, and transaction concerns. Managed disputes effectively while ensuring accurate reconciliation to safeguard customer funds. Assisted with debit card processes and account updates to minimize service interruptions and potential fraud risks. Delivered high-quality, compliant financial support with a focus on customer satisfaction.Sales Associate
VXI Global Holdings · 2017 — 2020Utilized consultative sales techniques to convert incoming inquiries into new subscriptions for DirecTV and AT&T. Ensured proper order processing by verifying customer eligibility and service availability. Coordinated satellite and internet installations to achieve timely service activation. Promoted bundled services and upgrades to enhance revenue while educating customers on AT&T products to foster adoption and retention.Customer Care Specialist
Teleperformance Philippines · 2009 — 2011Managed billing and service inquiries for Boost Mobile subscribers, delivering prompt and accurate resolutions. Updated customer accounts to reflect the correct features and charges. Contributed to revenue growth through targeted upselling and cross-selling of products. Acted as an escalation point for Team Leads by addressing supervisory calls and resolving complex customer issues.Customer Care Specialist
IBM Daksh Philippines · 2007 — 2008Delivered comprehensive support to Sprint customers focusing on billing, plan adjustments, and service problems. Enhanced customer value by selling Sprint plans and associated services. Ensured proper maintenance of account records and billing information. Regularly monitored team sales performance and reported findings to management for tracking and analysis.Accounting Officer
Axis Global Technologies · 2006 — 2007Achieved weekly collection targets to sustain cash flow through proactive management of receivables. Addressed delinquent accounts promptly to reduce overdue amounts. Produced and updated Statements of Account to enhance payment accuracy and transparency for clients. Coordinated daily collections with logistics teams and ensured accurate posting and reconciliation of payments.Accounting Staff / Bookkeeper
Odin Security Agency, Inc. · 2005 — 2006Organized financial documentation, ensuring records for invoices, receipts, vouchers, and checks were audit-ready. Compiled monthly reports on Gross Receipts and Gross Purchases for VAT compliance. Managed petty cash replenishments and pre-audited vouchers for adherence to policy. Verified Daily Time Records of security personnel for payroll accuracy and handled bank statement reconciliations and deposits.
Skills & Expertise
Education
- BS AccountancyMallig Plains Colleges
- AB PhilosophySan Beda College
- AB PhilosophyLetran College
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