Faith B.

Faith B. has built significant experience in the customer service and health care industries, notably holding the position of Customer Service Representative at Wipro with responsibilities such as outbound and inbound calls for an international account with Singapore Airlines, including booking flights and hotel reservations. Transitioning to a Health Care Specialist (SME) role, Faith has developed expertise in durable medical equipment, request prior authorization, check eligibility, and daily front-line problem solving. Additional responsibilities include serving as a trainor and coach within the health care domain, focusing on clear communication and ensuring a memorable customer experience across various client interactions in the Philippines.