Faizan H.
Mid-Level Customer Service Specialist
Open to offersNew to PlatformAbout
Faizan H. is a dedicated professional with extensive experience in customer service, accounts support, and retail business operations. He has served as a Customer Service Representative at Wateen Telecom since December 2024, expertly managing customer interactions, resolving service requests, and ensuring customer satisfaction by addressing billing concerns and coordinating with relevant departments. Prior to this, Faizan excelled as a Call Center Agent at Fantix Technologies, where he efficiently handled high volume calls, provided product information, and maintained detailed customer documentation from May 2023 to September 2024. His role in these industries has honed his ability to perform in fast-paced environments while maintaining Microsoft Excel proficiency, problem-solving capabilities, and exceptional communication. Previously as an Accounts Assistant at Al Noor Heights, Faizan expertly managed financial records, processed invoices, and coordinated with vendors on billing matters. Faizan's educational background includes studies at Government Graduate College for Boys and proficiency in English and Urdu.
Experience
Customer Service Representative (CSR)
Wateen Telecom · 2024 — PresentProvided exceptional customer support through professional handling of inbound and outbound interactions. Addressed complaints, service requests, and billing issues while ensuring high customer satisfaction. Assisted customers with internet connectivity and account management inquiries, collaborating with technical departments for timely issue resolution. Monitored service quality and built strong relationships through effective communication and problem-solving.Call Center Agent
Fantix Technologies · 2023 — 2024Handled a significant volume of inbound and outbound calls while upholding service quality. Responded to inquiries, offering accurate information on products and company policies. Ensured timely processing of customer requests and maintained detailed records in databases. Worked effectively with team members to enhance service delivery and achieve performance goals while sustaining a customer-focused attitude.Accounts Assistant
Al Noor Heights · 2022 — 2023Supported the maintenance of precise financial records and documentation. Involved in invoice preparation, processing payments, and monitoring accounts payable and receivable transactions. Assisted in managing petty cash and payroll preparation, organized financial files, and prepared routine reports for senior management. Coordinated with vendors, clients, and various departments regarding payments and billing.
Skills & Expertise
Education
- Matriculation (SSC)Govt Boys High School
- Intermediate (HSSC)Government Graduate College for Boys
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